SteadyLink BlueStack Hosted PBX Plan

Built on Broadsoft technology, our BlueStack offering allows clients looking for a standard hosted phone solution to gain access to the most common features of a hosted phone system.

Effective communication is essential for companies looking to boost productivity and deliver the high-quality customer service needed to stay competitive and achieve success. The SteadyLink BlueStack offering provides your business with the communication capabilities it needs without the drawbacks of maintaining on premise PBX equipment.

This cloud-based PBX offering includes not only business telephony functionality but also a number of other features that will enhance your employees’ ability to connect with each other and communicate with customers. BlueStack offers the following features to businesses of all sizes, from small businesses to enterprises:

  • Business telephony features. BlueStack delivers a comprehensive set of abilities, including HD voice, transfer, conference, call park, call pickup, hunt groups, auto-attendant, hoteling, and more.
  • Mobile unified communication capabilities. With a BlueStack application that can run on a range of devices (desktops, smartphones, laptops, and tablets), end users can access business communications features from anywhere. Employees can connect with colleagues, partners, and clients by simply using a Web browser to get full unified communications, including voice, video, and IM. Turn any phone or device into the equivalent of a desk phone.
  • Call center abilities. The BlueStack call center application provides your business with advanced features to facilitate collaboration and communication among callers, call center agents, and supervisors.
    • Queueing means that callers are queued for a call center agent, rather than hearing a busy signal or not getting an answer if they call in when all agents are busy.
    • Automatic call distribution (ACD) utilizes advanced routing capabilities to prioritize calls and direct callers to the right queue. Skills-based routing ensures calls get directed to agents who are the most qualified to address the caller’s needs.
    • Interactive voice response (IVR) helps callers navigate self-service applications to determine the best agent to serve the caller.
    • UC integration gives agents access to chat, presence, email, and conferencing to connect quickly and effectively with supervisors and colleagues. The BlueStack call center application also integrates with business applications such as CRMs.
    • Monitoring agents allows your business to make sure customers receive high-quality service, with the option to use whisper messages, barge in, and emergency escalation.
    • Historical and real-time reporting informs assessments of call center agents’ performance.
  • Conferencing. The BlueStack conferencing solution allows users to launch conference calls directly from their phones or from desktop toolbars. The platform allows for instant conferences, which involve a user dialing a single number to bridge a specific set of end users.

    The solution also supports large-scale conferences with hundreds of participants. Conference leaders can use a Web-based portal to schedule one-time or recurring calls, manage active calls, and record and archive conferences. Additionally, the platform has video conferencing capabilities that are accessible from any video-enabled device, including mobile phones, soft phones, and IP video phones.
  • Messaging. Integrated multi-channel messaging features allow end users to manage messages from their phone, the Web, email, or using mobile devices. In addition to legacy voicemail capabilities, BlueStack messaging allows you to direct all calls to one mailbox and receive notifications and access messages using a range of different devices.

    With BlueStack, users can have fax messages sent directly to email, or they can print fax messages to any fax machine through the voice portal. Additionally, users can make and receive video messages, including automated attendant messages, call center video messages, video mail greetings, and more.
  • Enterprise application integration. The BlueStack hosted PBX solution integrates with key business applications such as customer relationship management software, vertical applications, and enterprise resource planning software.
  • Other Available Features Include:

    • Call Recording
    • Call Reporting
    • Call Center Realtime Monitoring and Reporting
    • Virtual Faxing
    • Receptionist Software Console
    • And more…

Overall, BlueStack provides businesses with the telephony features and unified communications functionality needed to facilitate effective collaboration and create great customer experiences. For more information about the advantages BlueStack offers for your business, contact us today.